Our Return policy was updated Mar 1, 2019. Read below to see how this affects you.
We offer several new features for automating returns, refunds, and exchanges, including:
- The ability to cancel an order and receive a full refund before the item has shipped.
- The ability to cancel portions of an order and receive a partial refund while still receiving other items in the order.
- The ability to initiate an RMA.
- Any charges will be refunded automatically once the returned items are received.
What can be returned?
All items that have not yet shipped can be canceled for an immediate and full refund.
Once an item has shipped, unless otherwise indicated, most items ordered from our site can be returned within 15 days for a full refund. Exceptions include:
- Clearance items are non returnable.
Retail and Third Party Items
Our return policies apply only to products purchased from this website. Products purchased from other websites and in retail stores should be returned to their original purchase location, and cannot be returned or exchanged from this site.
What is your address for returning an item?
Our products ship from multiple locations, so where a return will be sent will depend on where the products originally shipped from. Our customer service team will tell you where to ship the items.
ALL RETURNS MUST BE INITIATED FROM OUR ONLINE SYSTEM BY OPENING A HELP TICKET. ITEMS SENT TO US WITHOUT A VALID RMA WILL NOT BE ACCEPTED, AND YOU WILL NOT RECEIVE A REFUND OR ACCOUNT CREDIT.
This policy is in place because returns are typically processed at different locations from where items are shipped, so it's important that the return is created in our system first. If your order is eligible for return, open a help ticket so we can set up an RMA or replace the item.
Magic Tracks® sets can be found in more than 80,000 stores worldwide.
Corporate HeadquartersOntel Products Corporation21 Law Dr.Fairfield, NJ 07004
This address cannot receive product returns. Contact customer service if you need help with a product you've purchased.